Waslinik: Terms, Privacy, and User Rights

Data We Collect

• Personal Information: Name, email address, phone number.
• Verification Data for Service Providers: ID, license, vehicle documents, live personal photo.
• Geolocation Data: For positioning and trip tracking purposes.
• Transaction and communication data within the application.

Use and Sharing of Data

• We use data to provide and improve our services, verify identity, process payments, and communicate with users.
• Necessary data is shared between the service requester and the service provider to facilitate the service.
• We do not sell personal data to any third party.
• All processing is carried out in accordance with the Personal Data Protection Law No. (30) of 2018 in the Kingdom of Bahrain.

Data Security and Retention

We implement strong security measures to protect your data. We retain data as long as your account is active or for the period required by law to comply with legal and financial obligations (which may be up to two years for trip records).

User Rights

You have the right to access your personal data, request its correction, or request its deletion (subject to legal retention requirements).

Introduction and Acceptance of Terms

Welcome to the 'Waslinik' application. By using the application, you acknowledge that you have read, understood, and agree to be legally bound by all terms and conditions contained in this document.

Nature of the Service

'Waslinik' is a technology platform that acts as an intermediary only. The company does not provide transportation or delivery services directly. Service providers are independent contractors, not employees or agents of the company. The company expressly disclaims liability for any acts or omissions by any party.

User Accounts and Obligations

• You must provide true, accurate, and complete information during registration and keep it updated.
• The user is responsible for all activities that occur under their account. The minimum age for using the application is 18 years.
• Service Requester: Responsible for providing accurate pickup and destination details, treating service providers with respect, and paying the due fees.
• Service Provider: Must submit valid identification documents for verification, possess all necessary licenses, permits, and insurance, and maintain vehicle safety. The account is subject to review and approval by the application's management.

Payments, Commissions, and Fees

• The company retains a commission of 15% on the total value of each service.
• For cash payments, the service provider is obligated to pay the commission, which will be deducted from their in-app balance, potentially resulting in a negative balance (debt).
• When paying via the electronic payment gateway, the service requester is obligated to pay a fixed service fee of 0.290 BHD per transaction.
• All financial transactions are subject to the supervision of the Central Bank of Bahrain and the approved electronic payment systems in the Kingdom of Bahrain.

Cancellation Policy

• Before Service Provider Acceptance: The request can be canceled at any time without a fee.
• After Acceptance and Before Trip Start: If canceled more than 5 minutes after the service provider's acceptance, the service requester is obligated to pay a cancellation fee of 0.5 BHD.
• After Trip Start or Item Pickup: Cancellation is not permitted, and the request is considered fully binding.

Intellectual Property

All trademarks, logos, and content related to the 'Waslinik' application are the exclusive property of the company and may not be used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, the company will not be liable for any indirect, incidental, or consequential damages arising from the use of the platform. The company's total liability will not exceed the amount paid by you in the last six months.

Account Termination or Suspension

The company may suspend or terminate an account for violating the terms, engaging in fraudulent activities, or accumulating debt (negative balance) without settlement.

Dispute Resolution and Governing Law

These terms are governed by the laws of the Kingdom of Bahrain. Any dispute will first be resolved amicably; if a solution cannot be reached, the courts of the Kingdom of Bahrain will have jurisdiction.

Service Requester Rights

• The right to receive clear information about the service and cost before confirmation.
• The right to receive a quality service consistent with the description provided.
• The right to submit complaints and feedback through official support channels.

Refund Policy

• If the service is not performed by the service provider, the service requester is entitled to a full refund of the amount paid electronically.
• In case of a dispute over service quality, a complaint is submitted to support for investigation, and a decision will be made to issue a full or partial refund.
• Non-refundable cases include services that have already started, cancellation fees, or requests containing incorrect information from the service requester.
• Refunds are processed within 7-14 business days to the same payment method.