Account Deletion Policy

Last Updated: September 23, 2025

1. Introduction

This policy explains the process for requesting deletion of your Waslinik account and associated personal data. We are committed to privacy and transparency in managing your information.

2. Data Deletion and Retention
  • When you request account deletion, we permanently remove your personal identifiers, including name, phone number, email, and location history.
  • However, to comply with legal and financial obligations in Bahrain, we retain non-personal transaction data (e.g., trip and payment records) for a legally required period. These records are anonymized and no longer linked to your identity.
3. How to Request Account Deletion
  • You can request account deletion by contacting us directly via our official support email. This process ensures we can verify your identity before deleting your data.
  • To initiate your request, please send an email to the following address:
  • Email: support@neuroluxbh.com
  • Subject: Account Deletion Request
  • In the email, please include the phone number or email address associated with your Waslinik account to verify your identity.
4. Contact Us
  • For questions regarding this policy or to exercise your rights, please contact us at:
  • Email: support@neuroluxbh.com
  • Phone: +97333441650